01
Shared Inbox
Every WhatsApp message lands in one place. Assign to the right agent, track SLA, and never lose a conversation again.
Real-time message sync across all team members
One-click assignment to the right agent
SLA timers with breach alerts and escalation
ReplyLi
Hi, I placed an order yesterday but haven't received a confirmation
Let me check that for you right away!
Thank you, I appreciate the quick response
Assigned to Sarah — 12s response time
02
Smart Automation
Route conversations automatically. Assign by topic, escalate by SLA, and notify your team — without writing a single line of code.
Auto-route conversations by topic or keyword
Escalation rules when SLA thresholds approach
Instant notifications for new and reassigned chats
New message received
Auto-classify by topic
Assign to available agent
SLA timer started
03
AI-Powered Replies
Let AI draft responses from your knowledge base. Your agents review and send — faster replies, consistent quality.
AI drafts responses from your knowledge base
Learns from your best-performing replies
Agents review and send — always in control
What's the return policy for electronics?
Scanning knowledge base...
Electronics can be returned within 14 days of purchase with the original receipt. Items must be in original packaging and unused condition.
Trusted by teams across Saudi Arabia
99.2%
SLA compliance rate
< 2 min
Avg first response
10K+
Messages handled daily
50+
Teams onboarded